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National Association Of Estate Agents

The National Association of Estate Agents (NAEA) is the UK’s leading professional body for estate agency. Its members practice across all aspects of property both in the UK and overseas, including residential and commercial sales and lettings, property management, business transfer, auctioneering and land. The Association was established with the goal of upholding good practice and high professional standards in the UK. Today, its key roles include providing help and guidance for property professionals across a broad spectrum of disciplines, while continually campaigning to make the property market more efficient and user-friendly for the home buying and selling public.

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The Property Ombudsman (TPO)

Irving & Sons Ltd is a member of The Property Ombudsman (TPO), a Government-approved independent redress scheme for property agents. We are committed to providing a professional service to all our clients and customers and to complying with the applicable TPO Code of Practice. If you are dissatisfied with any aspect of our service, we operate a formal written complaints procedure to ensure your concerns are investigated fairly. If we are unable to resolve your complaint through our internal complaint’s procedure, you may refer the matter to The Property Ombudsman for independent review, subject to the scheme’s eligibility requirements.

Complaints must be referred to The Property Ombudsman within 12 months of receiving our final viewpoint letter.

Further information about The Property Ombudsman, including its Code of Practice and Consumer Guide, click link below –

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Thirdfort

Thirdfort is a UK-based risk management platform that provides digital identity verification and anti-money laundering (AML) services including sanctions and PEP checks.

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PayProp – The UK’s leading property management software & rental payment platform for letting agents. Automate and safeguard rent collection, reconciliation and payments from end to end.

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